To be able to complete your order Raw Feeding Wales collects your: name, address and email via our ordering process.

All information is stored is secured and only accessible by Raw Feeding Wales .

We do not use your data for any other purpose and we do not pass your data onto any other third parties.

Your card information and payments are handled by the Stripe payment system.

If you would like your data removed – please email rawfeedingwales@gmail.com

 

Payment:

Payment can be made using all major credit/debit card providers . Payment must be made in full from the point of order.
If payment is not made from the point of order then we hold the right to withdraw your order.
Credit/debit card details that are entered through the Stripe payment are not stored. We do not store any of your payment information.

Returns/Complaints:

We are unable to accept the return or exchange of any product unless they are found to be unfit for purpose or deemed unsafe in any way.
If you have a problem with any of your purchase,
please contact us in writing to rawfeedingwales@gmail.com with in 48 hours for a refund to be considered.

 

Refund Policy/Right to Cancel:

You have the right to cancel your order at any time before your order has left our premises.
Cancelling an order must be done in writing to rawfeedingwales@gmail.com – we do not accept cancellation requests over the telephone.
In order for your refund to be processed, please provide a reason for your cancellation in your email.
Orders cancelled after an order has been picked/packed will incur a 15% restocking charge.
Cancellation refunds will be processed within 28 days. Due to the nature of our products being perishable,
they are excluded from your right to cancel within 14 days of receiving your order. Please bear this in mind when ordering.